Accounts - Policies & Terms


Policies & Terms

How long will it take before I am approved and my account is ready to use?

COD accounts may take between 24 to 48 hours to receive and process before they are active. A line of credit will take between 2-3 weeks. The timing will vary based on how long the references supplied in the application take to respond. When applying for a line of credit, your first purchase with us is under COD terms. After the first purchase with us, your line of credit will be active and ready for use.

Generally, applications may take longer than expected to process due to an incomplete application or incorrect information such as phone number, fax number, etc. Please ensure before sending in your application that it is completed in full and all information stated is correct.


I currently have a line of credit, why does my account have to be run again?

Customers who have been inactive (no orders charged) for a period of 12 months will need to reapply for a line of credit with Downes & Reader Hardwood. Orders placed during the credit approval process will be under COD terms. The general waiting period for your line of credit to become active is 2-3 weeks.


I paid my invoice with a credit card but I didn’t receive my discount?

Due to credit card processing fees, we are unable to discount your invoice the 1% or the amount stated on the terms of your account agreement. In order to receive the discount, invoices must be paid by check within the timeframe specified in your terms.


Can I pay cash to the truck driver when he arrives for delivery?

Downes & Reader no longer accepts cash as a form of payment on COD deliveries. This is to ensure the safety of our drivers and to prevent them from handling large sums of cash. When a driver arrives with your COD delivery, please have a money order or check ready. Customers can also pay by credit card by calling 1-800-788-5568.


Terms for line of credit accounts.

The undersigned agrees to pay interest at the rate of 1.5%/month for all amounts outstanding beyond our terms of 1%/10 days, net 30 days from invoice date. In order to receive 1% 10-day discount, payment must be by cash or check only.  In consideration of extension of credit to the above named business entity, the undersigned principals, jointly and severally, personally guarantee payment of all amounts due Downes & Reader Hardwood Co., Inc. The business entity agrees to pay collection and attorney fees incurred if account is referred to outside agency/attorney for collection.  For all matters that involve the court, the parties hereby agree to submit to the jurisdiction of the court located in Norfolk County, Massachusetts, USA.


Terms for COD accounts.

For any check presentation we require a photocopy of owner’s State Driver’s License or photo I.D. with License number and date of birth.  It must be presented to us before we will release any order.  If you do not choose to provide us with this information, then you must have cash or a bank certified check upon delivery.  We also accept Visa, MasterCard, and Discover, but they must be processed before delivery.